Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (or your organization) and AiSMOS, Inc. (“AiSMOS,” “we,” “us,” or “our”) governing your access to and use of the AiSMOS platform, website, and related services (collectively, the “Service”).

By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

AiSMOS provides an AI-powered Sales & Marketing Operating System consisting of 30 specialized AI agents designed to automate and enhance B2B sales and marketing workflows, including lead generation, prospect qualification, outreach, deal execution, customer success, and revenue expansion.

The Service includes AI inference via third-party providers (Anthropic, OpenAI), workflow automation, CRM integrations, vector memory, and a web-based dashboard. Features available to you depend on your subscription plan.

To access the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us immediately at security@aismos.ai of any unauthorized use of your account. AiSMOS will not be liable for any loss resulting from unauthorized account access due to your failure to maintain credential security.

You may not share accounts, create accounts for competitors for benchmarking purposes, or use automated methods to create accounts.

Billing Cycle: Subscriptions are billed monthly or annually in advance. You authorize AiSMOS to charge your payment method on file for all fees due.

Free Trial: New accounts receive a 3-day free trial. No credit card is required to start a trial. If you add a payment method during the trial and do not cancel before the trial ends, you will be charged the applicable plan fee.

Price Changes: We may change subscription prices with 30 days advance notice. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

Refunds: Except where required by law, subscription fees are non-refundable. If you cancel, your access continues until the end of the billing period.

Credits: AiSMOS Credits are non-refundable, non-transferable, and expire 12 months from the date of purchase if unused.

You agree not to use the Service to: send unsolicited spam or bulk email without recipient consent; scrape, harvest, or collect data in violation of applicable law or third-party terms; transmit malware, viruses, or harmful code; impersonate any person or entity; attempt to reverse-engineer, decompile, or extract source code; access the Service through unauthorized means; or violate any applicable law or regulation.

You are solely responsible for the content you input into AI agents and the accuracy of data you provide. AiSMOS does not guarantee the accuracy, legality, or appropriateness of AI-generated outputs.

The Service uses large language models (LLMs) to generate content including emails, proposals, analyses, and recommendations. AI outputs may contain inaccuracies, biases, or errors. You are responsible for reviewing AI-generated content before use and ensuring it complies with applicable laws (including CAN-SPAM, GDPR, and anti-discrimination laws).

AiSMOS grants you a non-exclusive license to use AI-generated outputs produced by the Service for your internal business purposes. We do not claim ownership of outputs generated specifically for your use.

Our IP: AiSMOS retains all rights, title, and interest in and to the Service, including all underlying software, models, designs, trademarks, and documentation. Nothing in these Terms grants you any rights to our intellectual property except as expressly set forth herein.

Your Data: You retain all rights to the data you upload or input into the Service (“Customer Data”). You grant AiSMOS a limited, non-exclusive license to process Customer Data solely to provide the Service to you.

Feedback: If you provide feedback or suggestions about the Service, AiSMOS may use that feedback without restriction or compensation.

Our collection and use of personal data is governed by our Privacy Policy, incorporated herein by reference. By using the Service, you consent to those practices.

If you are subject to GDPR, we will enter into a Data Processing Agreement (DPA) upon request. Contact privacy@aismos.ai to request a DPA.

The Service allows you to connect third-party tools (HubSpot, Gmail, Apollo, Salesforce, etc.). Your use of those services is governed by their respective terms. AiSMOS is not responsible for the availability, accuracy, or legality of third-party services.

You represent that you have the right to share data from third-party services with AiSMOS as necessary for integrations to function.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AISMOS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

AISMOS'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO AISMOS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION. AISMOS DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

You may cancel your account at any time through your account settings. Cancellation takes effect at the end of the current billing period.

AiSMOS may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or engage in activity that poses a security risk. Upon termination, your right to access the Service ceases and we may delete your data in accordance with our data retention policy.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any dispute arising from or related to these Terms shall first be resolved through good-faith negotiation. If unresolved within 60 days, disputes shall be submitted to binding arbitration under JAMS rules in San Francisco, California.

You waive any right to participate in class-action lawsuits or class-wide arbitration against AiSMOS.

We may update these Terms from time to time. We will provide at least 30 days notice of material changes via email or in-app notification. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

For legal inquiries regarding these Terms: